What happens before the first call is made?
You prepare three things before calling starts: a list, an approved opening, and payment for the batch. At Greetsby, the list is yours, and it is used only for your campaign.
On the list, you check the numbers against the Do Not Call Registry at dnc.gov.sg and confirm that you have done so when you upload it. Greetsby does not run that check for you. The PDPC's guide to checking numbers refers to a 21-day DNC check validity, so the check should be recent when the calls actually run.
You also approve the opening and the reason for the call. This is the first thing a prospect hears, so read it as if you were the person receiving it. Greetsby books meetings only. It does not give product advice and does not offer gifts, so the reason for the call should be a meeting with you, not a pitch over the phone.
Payment comes last and is made before calls start, for the batch you chose. There is no contract and no monthly fee.
What does the first week of calling look like?
In the first week, calls go out to the people on your list during the window of 9.30am to 6.00pm. Each person sees a Singapore number, and it is the same number every time Greetsby calls them, so a prospect who calls back reaches a number that is recognisable.
Each person on a new list gets up to 4 call attempts, on different days. This is why a batch does not finish in a single day, and why the numbers in the first weekly report will be incomplete. Someone who did not pick up on Monday may still be tried again later in the campaign.
A named Greetsby caller is responsible for your campaign and every call on it, and is reachable during working hours. If you want to change the wording of the opening, or something on the list looks wrong, that is the person to contact.
What is in the weekly report, and how should I read it?
The weekly report has four figures: calls made, people reached, meetings booked and meetings held. Read them as a funnel. Calls made shows effort, people reached shows how many numbers led to a conversation, and the last two show whether the conversations turned into meetings you actually attended.
Two weeks of data will not give you a conversion rate you can plan around. Greetsby does not guarantee a number of meetings, and the first batch shows what your own list produces. A list of long-standing contacts and a list bought from elsewhere will behave differently, and the report is how you find out which one you have.
Every call is recorded, including the ones that did not book, and you can play any call on your list. Listening to a handful in the first fortnight is the quickest way to judge how the opening sounds to the person on the other end and what objections come up.
What happens once a meeting is booked?
Meetings are booked into your calendar. Greetsby sends a reminder before each meeting and contacts no-shows to rebook, at no extra cost.
Your own part starts here. The first meetings are where you learn whether the people reached were the right people, so note who turned up and what they asked about. That feedback is more useful than the call counts when you decide what to do with the rest of the list or with a second batch.
What if someone asks not to be called again?
Anyone who asks not to be called again is not called again, and Greetsby passes that on to you so your own records match.
On the legal side, the PDPC's Do Not Call Registry page says that telemarketing calls or messages of a commercial nature that target other businesses are excluded from the DNC provisions, and points to the Eighth Schedule of the Personal Data Protection Act for the full list of exclusions. This is general information, not legal advice, so ask a lawyer if your case is specific.
Moneylenders should note that unsolicited calls by moneylenders have been banned since 1 April 2025. Individual insurance agents and financial adviser representatives cannot hire Greetsby themselves. Under MAS Notice FAA-N02, only the financial adviser firm can appoint an introducer, so the firm must be the one to sign up.
What does the first batch cost, and what happens after it?
Pricing is one flat price for each batch of numbers called: 1,000 numbers cost S$1,800, 2,000 numbers S$3,600 and 3,000 numbers S$5,400. That is S$1.80 a number, covering up to 4 attempts each.
Each batch is paid for on its own. When it is done, you decide whether to order another. To start, pick a batch on the Get started page, or write to hello@greetsby.com. Greetsby replies within one working hour, 9.00am to 6.00pm, Monday to Friday.
Questions
Do I need to check my list against the Do Not Call Registry myself?
Yes. With Greetsby you check the list at dnc.gov.sg before sending it and confirm that you have done so on upload. The PDPC's guide to checking numbers refers to a 21-day DNC check validity.
Will I hear the calls that were made for me?
Yes. Every call is recorded, including the ones that did not book, and you can play any call on your list.
How many meetings will the first batch produce?
Nobody can say before it runs, and Greetsby does not guarantee a number of meetings. The first batch shows what your own list produces.
Am I locked in after the first batch?
No. There is no contract and no monthly fee. Each batch is paid for before calls start, and when it is done you decide whether to order another.
Who do I speak to during the campaign?
A named Greetsby caller is responsible for your campaign and every call on it, and is reachable during working hours.
Sources
- PDPC: Check Numbers Against the Do Not Call (DNC) Registry
- PDPC: Do Not Call Registry (exclusions from the DNC provisions)
General information for businesses in Singapore, not legal advice.